Help & FAQ

After you subscribe and sign in, open Dashboard → Setup. Your User ID is shown in a copyable field. Paste the same value into InpUserId on Master, Slave, and TV Slave EAs. Treat the User ID like an API key — do not share it publicly.

In MetaTrader 5 go to Tools → Options → Expert Advisors and allow WebRequest for https://ea-sync-production.up.railway.app. Enable Algo Trading on the chart. Endpoint URLs are built into the EAs (not input parameters).

TradeEcho Master Publisher, Slave Subscriber, and TV Slave Subscriber are free on MQL5 Market. Product links are on trade-echo.com/products and in the Setup wizard. After install, attach the EA to a chart and set InpUserId.

Yes, but not on the same broker login in unsafe combinations. Never run Master and a Slave on the same login (Slave shows BLOCKED). Prefer separate terminals or accounts. See the “Running all three EAs without conflicts” guide on the Setup page and TradingView setup docs.

BLOCKED means the Slave detected the same broker login as a Master path (Same-Login guard). Running Master and Slave on one login can create a feedback loop. Use distinct broker logins for master vs slave, or stop the Master on that login.

STANDBY means another terminal stole Mirror Ownership for that user + copy path + broker login (handoff). Only one trading Slave instance should hold the lease. Close the other Slave or wait until the previous instance stops heartbeating.

Starter: 1 master and 1 MT5 slave (each on a different broker login). TV Sync plan: 1 TradingView source and 1 TV slave (no MT5 copy). Pro: up to 2 masters with up to 5 slaves each. Ultimate: up to 10 masters with up to 20 slaves each. Every master and slave must use a unique MT5 account number (broker login). Set InpAccountLabel on each Master and InpMasterLabel on each Slave to match. TradingView slaves (TV Sync) are separate and do not use a MasterPublisher.

Subscribe to the TV Sync plan (€1.99/mo) for TradingView → MT5 only, or use Pro/Ultimate which include TV Sync with MT5 copy trading. Then open Setup → TradingView Sync, copy the webhook URL and secret, and follow /docs/tradingview-setup.

The webhook secret authenticates TradingView alerts to your account. It appears on Setup → TradingView Sync. Rotate it if you suspect it was shared or leaked, then update your Pine alert JSON. Do not post the secret in GitHub Issues or public chats.

Confirm TV Sync is enabled on your plan, the webhook URL is https://trade-echo.com/api/webhook, the secret matches, Pine //@version=6 and StrategyWebhookJson import are correct, and the TV Slave EA polls with source=tv and the same User ID. See the troubleshooting section on /docs/tradingview-setup.

Yes. All plans include a 14-day trial on the first paid subscription. Manage or cancel from Dashboard → Billing (Stripe Customer Portal).

We offer discretionary refunds for requests received within 24 hours of your first charge (after any free trial ends). Email [email protected] from your registered account email. This does not affect mandatory consumer rights under applicable law. Full details are in the Terms of Service.

Open Dashboard → Billing and use Manage subscription (Stripe Customer Portal) to cancel, update payment method, or switch plans. You can also start a new checkout from Pricing while signed in.

Open Dashboard → Settings → Danger zone → Delete account. Confirm by typing DELETE (and your password if you signed up with email). This permanently deletes your account data and cancels all active subscriptions. Google sign-in users receive a confirmation email first.

Use the private support form on this Help page for billing, account access, secrets, or anything with personal data. Use public GitHub Issues only for product bugs or feature ideas that do not include User IDs, webhook secrets, emails, or payment details.

The optional Help bot answers from this FAQ and public docs only. It is not financial advice and may be wrong. For account-specific or urgent issues, use the private form or email. Never paste passwords or full secrets into the chat.

Email [email protected]. For other privacy rights, use that address from your registered email. Account deletion is available under Dashboard → Settings.